Guide

After the storm, the clock starts

Most Long Island homeowners lose money on a storm claim for one reason: they photograph the damage before they establish the storm. Here's the order to do it in.

Why the order matters

An insurer's job is to establish that damage came from wear and tear rather than a specific covered event. Wear is not covered. A storm is.

So the single most valuable thing you can do is pin down when the storm happened before you document anything — the date, the time, the wind speed. Once that is on record, every photograph you take afterwards attaches to it. Take the photos first and all you have is damage with no cause.

None of this requires a lawyer or a public adjuster. It requires about twenty minutes and doing it in the right sequence.

The order to do it in

Eight steps, and the sequence matters more than the speed. Tick them off as you go — this page remembers where you got to.

0 of 8 done

  1. Search it free: NOAA Storm Events Database

Three things not to do

These cost Long Island homeowners more than any missed photograph.

  • Don’t sign an “insurance proceeds” contract. You’re agreeing to a price nobody knows yet.
  • Don’t let anyone onto the roof who knocked. Door-knocking crews follow storms across the country. Check the license number and check that they existed last year.
  • Don’t throw away the damaged material. The blown-off shingle in your garden is evidence. Photograph it where it landed before you clean up.

Storm and insurance questions

  • How long do I have to file a storm damage claim in New York?

    Your policy sets the deadline, not the state, and most homeowner policies require 'prompt' notice without defining it in days. Practically: report it within a week or two of the storm. The longer you wait, the easier it is for an insurer to argue the damage came from wear rather than the event — which is why dating the storm before you date the damage matters so much.

  • Does homeowners insurance cover a full roof replacement?

    It covers sudden accidental damage from a covered peril such as wind or hail. It does not cover a roof that has simply worn out. If a storm damages part of a roof and the rest is at the end of its life, expect the insurer to pay for the storm portion only. Whether you get a full replacement often turns on whether matching materials are still available.

  • Should I get a contractor or the insurance adjuster out first?

    Get an independent inspection first so you know what you actually have before the adjuster arrives. You want to be able to point at specific damage rather than hearing what the insurer's representative decides to record. Just don't sign anything committing you to work before you know the claim outcome.

  • What is an 'insurance proceeds' contract, and why avoid it?

    It's a contract where you agree to have work done for whatever the insurer pays, signed before anyone knows what that number is. It sounds like protection and isn't: it commits you to a contractor with no agreed price. Get a real written estimate with real numbers, then compare it to the claim.

  • Can wind damage a roof without any shingles blowing off?

    Yes, and this is the most commonly missed kind. Wind lifts and breaks the adhesive seal between shingle courses without removing them. The shingle looks fine from the ground but no longer seals, so the next driving rain gets underneath. It usually shows up first along the rake edges and the ridge.

  • Will filing a claim raise my premium?

    It can, and a claim stays on your record whether or not it pays out. If the damage is small enough that the repair costs about the same as your deductible, paying for it directly is often the better call. We'll give you the repair number so you can make that comparison before you file.

One honest caveat

We’re roofers, not adjusters or attorneys. This is what we’ve learned doing storm work on Long Island since 2015 — it isn’t legal or insurance advice, and your policy is the document that actually governs your claim. Read it, or ask your agent to walk you through the wind and hail provisions.

And if you believe a claim has been handled unfairly, the people to take that to are not us. New York’s Department of Financial Services regulates every insurer licensed in the state and takes consumer complaints directly: dfs.ny.gov/complaint.

Get it looked at before you file

We'll document what we find, tell you what it costs to fix, and let you decide whether a claim is worth making.